Joseph “Joey” Spillers
Indianapolis, IN • (260) 442-2113 • [email protected]
Core Competencies
- Team Leadership & Mentoring
- Process Optimization & SOP Development
- Automation & Zero-Touch Provisioning (Intune, Datto/CW RMM; Pwsh/Bash/Python)
- Root-Cause Analysis & Technical Troubleshooting (ITIL Preference)
- Project Management & Stakeholder Collaboration
- Effective Communication & Documentation
Education & Certificates
B.S. Computer Science (Honors), Minor in Mathematics
Indiana University–Purdue University Indianapolis
- CompTIA Network+
- Microsoft Azure Fundamentals (AZ-900)
Professional Experience
Technical Support Specialist
Resultant • Indianapolis, IN | Oct 2023–Present
- Resolve complex technical challenges for mid-market clients, leveraging automation to streamline support and boost satisfaction.
- Drive proactive monitoring and root-cause analysis to reduce incident volume and accelerate resolution times.
- Standardize procedures and implement zero-touch provisioning via Intune, improving deployment efficiency.
Team Lead, IT Support Technician III
RPM Technologies (MSP) • Indianapolis, IN | Sep 2021–Oct 2023
- Promoted to Team Lead within six months; managed a 6-technician support team and increased service-desk efficiency by 30% through workflow automation and proactive alerting.
- Oversaw handoff of complex engineering projects, ensuring timely delivery and technical excellence.
- Authored and maintained SOPs, training docs, and performance metrics to drive continuous improvement.
DevOps IT Support Technician II
RPM Technologies (MSP) • Indianapolis, IN | Mar 2021–Sep 2021
- Automated key service-desk operations, converting manual tasks into single-push deployment scripts.
- Deployed monitoring systems that preemptively detected and remediated issues, reducing downtime by 25%.
- Provided on-site and remote support for workstation rollouts and hardware troubleshooting.