Joseph “Joey” Spillers

Indianapolis, IN • (260) 442-2113 • [email protected]

Core Competencies

• Team Leadership & Mentoring
• Process Optimization & SOP Development
• Automation & Zero-Touch Provisioning (Intune, Datto/CW RMM; Pwsh/Bash/Python)
• Root-Cause Analysis & Technical Troubleshooting (ITIL Preference)
• Project Management & Stakeholder Collaboration
• Effective Communication & Documentation

Education & Certificates

B.S. Computer Science (Honors), Minor in Mathematics
Indiana University–Purdue University Indianapolis

• CompTIA Network+
• Microsoft Azure Fundamentals (AZ-900)

Professional Experience

Technical Support Specialist

Resultant • Indianapolis, IN | Oct 2023–Present

• Resolve complex technical challenges for mid-market clients, leveraging automation to streamline support and boost satisfaction.
• Drive proactive monitoring and root-cause analysis to reduce incident volume and accelerate resolution times.
• Standardize procedures and implement zero-touch provisioning via Intune, improving deployment efficiency.

Team Lead, IT Support Technician III

RPM Technologies (MSP) • Indianapolis, IN | Sep 2021–Oct 2023

• Promoted to Team Lead within six months; managed a 6-technician support team and increased service-desk efficiency by 30% through workflow automation and proactive alerting.
• Oversaw handoff of complex engineering projects, ensuring timely delivery and technical excellence.
• Authored and maintained SOPs, training docs, and performance metrics to drive continuous improvement.

DevOps IT Support Technician II

RPM Technologies (MSP) • Indianapolis, IN | Mar 2021–Sep 2021

• Automated key service-desk operations, converting manual tasks into single-push deployment scripts.
• Deployed monitoring systems that preemptively detected and remediated issues, reducing downtime by 25%.
• Provided on-site and remote support for workstation rollouts and hardware troubleshooting.